Privacy Policy

When you use Reelriot, we collect information that helps us provide a seamless and personalized streaming experience.

• Account Information: Name, email address, password, and avatar when you register.
• Usage Data & Analytics: Viewing history, watch time, favorites, interaction with our platform, and aggregated analytics via third-party services (like Mixpanel and Google Analytics) to improve our services.
• Device & Technical Information: IP address, device type, operating system, browser version, and network performance data (via Cloudflare Insights).
• Cookies & Trackers: We use cookies to manage sessions and collect usage data. Please see our Cookie Policy for detailed information.

Your data powers the Reelriot engine. We use the information we collect to:

• Provide personalized movie and TV show recommendations.
• Sync your watch history and preferences across all your devices (Web, Mobile, TV).
• Improve our ultra-low latency streaming infrastructure.
• Process payments and manage your premium subscriptions securely.

We implement industry-standard security measures to ensure your data is safe.

All sensitive data, including passwords and payment information, is encrypted in transit and at rest. Our servers are secured using advanced firewall configurations, and we utilize strict Role-Level Security (RLS) policies within our database to prevent unauthorized access.

By creating an account, you agree to receive essential service updates and notifications. You can opt-out of promotional emails at any time through your account settings.

Under the UK GDPR and the Data Protection Act 2018, you have specific rights regarding your personal data:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate.
• The right to erasure: You can request that we erase your personal data, under certain conditions.
• The right to restrict processing: You can object to our processing of your personal data.

If you make a request, we have one month to respond to you. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.